top of page
Door Delivery

Return & Refund Policy

This situation wont come' because we have curated this EXPERIENCE keeping you in mind but if in case the situation arises this is the policy we follow

We offer free and hassle free returns and exchange with no questions asked.

You have 7 days from the date of delivery to intimate us through email. Kindly proceed to send the product back at our office after sending the mail. We will not be able to assist you with any information regarding returns or exchange on Instagram DM or any other email or contact number apart from the one mentioned on this page. return@0thi1.com

 

*Ensure that the following address is securely pasted on the return package along with your Full Name and Order ID*
 

0thi1
232, Paradise Complex, 

b/h Yashkamal Building,

Sayajigunj, Vadodara: 390020, Gujarat, INDIA

Phone Number: +(91) 83209-98828
 

Please note:

  • WE CANNOT ARRANGE A RETURN PICKUP FOR YOU UNLESS YOU HAVE RECEIVED A DAMAGED OR WRONG PRODUCT.

  • Products purchased during ANY SALE is NON-REFUNDABLE. 

  • The to and fro courier cost will be borne by you if you wish to return the product. In case of refunds we shall refund the total amount paid for the products and not shipping if any.

  • For exchange we shall provide you with a unique code once we receive the order back at our office. We shall only provide the value paid for the product returned and not any shipping if applicable. This process can take up to 15 working days upon receiving your order back at our office.

  • Kindly allow 15 days from the delivery date for the returns to be processed and the amount to be shown in your bank account. PLEASE NOTE: REFUND / BANK TRANSFER ARE ONLY APPLICABLE FOR PREPAID ORDERS / ONLINE PAYMENTS MADE ON OUR WEBSITE. 

  • Payments made with COD option WILL RECEIVE A COUPON CODE WORTH THE SAME AMOUNT AS YOUR PRODUCT VALUE WHICH YOU CAN USE WITHIN 30 DAYS OF ISSUANCE. NO REFUND ON COD ORDERS.

  • Please return your products unused in the same condition as you received it. If the products are found to be used or damaged we will not be able to refund your money or help you with exchange.

  • Feel free to get in touch with us if you have any doubts or you want further assistance by emailing us at return@0thi1.com or send us a message on WhatsApp +91 83209-98828. All your queries will be solved between

    • Monday-Saturday, 11:30am-5:30pm. All pending queries will be solved the next day. 

    • We do not work on SUNDAY or on National Holidays.

  • WE CANNOT HELP YOU ON INSTAGRAM DM OR FACEBOOK MESSAGE for all order related queries. kindly Whatsapp us or email us with your query. 

  • We request you to keep all your communication with us either on email, or on WhatsApp for all your order related queries.

  • Cancellations will only be possible till the order has not been dispatched from our warehouse.  

  • If you purchase from a retail store or 3rd party website other than www.0thi1.com, the inquiry must be made directly through that retailer.

 
For Exchange/ Return request, we generally revert to you in next 48 working hours. Happy shopping!

Note: All our Shipping will be done through our Retailer Unique Sales Corporation.

Cargo Ship at the Port

Shipping Policy

Will make sure you receive your experience at earliest !

We at 0thi1 know how important it is to receive your purchased products in the finest condition, and on time. So we use a large network of couriers to deliver your products to you as early as possible.
 

  • Depending upon the location, the product is delivered to you generally in 10 working days after it has been dispatched from our warehouse. Due to the current surge in orders there might be a slight delay in dispatching your order.

  • Free shipping is available on all products. 

  • The whole order amount including any delivery charges will be refunded if the order is cancelled before dispatch or lost in transit by us.

  • We ship orders PAN India via couriers like Shiprocket , Shree Maruti Courier,  Xpressbees , Delhivery, Shadowfax, E-comm express, DTDC, India Post & Bluedart etc. All orders are shipped on surface transport basis.

  • For International orders, we generally use Fedex, UPS, or any of above agency as per availability (On Door to Door Basis). If you have any other preference for Logistics Company Kindly reach out to us on whatsapp or email us before placing an international order to avoid any post order hassle. 

bottom of page